Policy of quality, social responsibility, environmental, occupational health, occupational safety, safety at work, quality of medical devices and safety of products and components that are in direct contact with beverages are the foundation of the business process management in Oprema Micro Matic d.o.o.
ISO certificates
With constant improvement of quality and safety of our products and a partnership approach to our satisfied customer we opted for the implementation of the requirements of international standards ISO 26000:2022, ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, ISO 22000:2018 and ISO 13485:2016 as integrated system.
In accordance with the above, we will implement following policy to realize defined mission and vision:
SOCIAL IMPACT AND ECOLOGICAL AWARENESS
We foster transparency in business decisions and socially responsible activities. Our employees take constant care to detect the significant environmental aspects, to define their impact on environment and to undertake all the activities of protection and supervising. We support environmental protection in the company and strive for constant reduction of the environmental pollution. We strive to optimize all production and business processes with the aim of achieving efficiency.
RESPECTING THE INTEREST OF THE PARTICIPANTS
We respect the interests of all stakeholders by taking care of their needs, expectations and requirements. Planned delivery deadlines dictate the flow of business processes, thanks to that, we guarantee to our current and future customers, prompt delivery for all ordered products in accordance with delivery plan.
GOOD PARTNER RELATIONSHIP LEADS TO SATISFIED CUSTOMERS
All activities in the company are focused on the customer and their satisfaction. All our products must fully meet all regulatory requirements, customer requirements, and other quality requirements that are deemed necessary. We measure customer satisfaction through periodic surveys, and based on the results, we take measures for continuous improvement.
HIGH QUALITY AND SAFE PRODUCTS
Cooling units from our production in fully meet customer requirements, as well as requirements related to quality, environment, health protection, safety on operation and safety of the components and products that come in to contact with drink.
HIGH REQUIREMENTS FOR SUPPLIERS
We choose suppliers based on criteria that ensure: quality products, timely delivery, care of the impact their products make on the environment, safety and health care of workers and taking care of the safety of products and components that come in to contact with the drink. That connection is permanent and we strive to improve it.
SECURITY AND MANAGING RISKS AND OPPORTUNITIES
By implementing the policy of managing the safety of products and components that come into contact with beverages and managing the health and safety system at work, the management is committed to establishing and ensuring healthy and safe working conditions for all employees, preventing work-related injuries and illnesses, and eliminating hazards and reducing risks. We implement a risk management policy in all our processes and strive to be proactive in managing health and safety at work. We analyze risks and implement measures to identify and reduce as much as possible all risks that may affect the safety and compliance with the requirements of medical devices.
ETHICS AND RESPECTING THE HUMAN RIGHTS
Our company, including all employees and members of the management and supervisory board are guided by ethical principles of honesty, fairness, integrity and objectivity, in all business processes. We are constantly monitoring and have established measures in case of non-compliance. We respect all the human rights, we oppose discrimination at all levels and we implement human rights in all business policies and processes.
CORRECT RELATIONSHIP WITH INTERESTED PARTIES
With constructive work and cooperation with external stakeholders, we developed good relations and raise the social level of corporate responsibility, as well as we contribute to the development of external communication regarding quality, environment, and safety. Health and Safety Management Policy at work includes the obligation to fulfill legal and other requirements. We comply all requirements arising from legal regulations on the domestic and foreign market. In all important questions regarding health and safety at work, management enables the participation and consultation of employees.
EDUCATION
We believe that every acquiring of new knowledge and skills of our employees contributes to the success of the company, therefore we encourage employees for continuous education and training. Education of employees is carried out continuously, according to the education plans at annual level. The management provides all the necessary preconditions for implementation of education and ensuring competencies of the employees.
CONSTANT IMPROVEMENT
The management implements a policy that includes the obligation of a permanent improvement of the security management system. Thanks to continuous improvement procedures, at all levels and through all activities, we ensure constant progress and development of the company.
